THINGS TO KNOW BEFORE YOU BOOK

Returning Guests

  • Previous Strings & Sol guests will receive a Pre-sale Password to book a room during the Pre-sale on April 17th.
  • Passwords are non-transferable and can only be redeemed by the password holder.
  • One Pre-sale Password will allow you to book ONE room.
  • More Pre-sale Passwords are sent out than rooms available. You are not guaranteed a room, so be sure to book right at your assigned time.
  • Pro Tip: Log into your Cloud 9 Account before the Pre-sale begins to ensure a seamless process.
  • All Pre-sale Passwords remain active until the Public On Sale begins.

New Guests

  • If any rooms remain, the Public On Sale will begin at 12pm ET on April 18th.
  • You will NOT need a Password for the Public On Sale.
  • Everyone attending Strings & Sol must have a Cloud 9 Account. Save yourself time and register prior to booking.
  • Plan ahead! You are booking an entire room not a spot in a room, so only one person needs to make the reservation.
  • Pro Tip: Log into your Cloud 9 Account before the On Sale begins to ensure a seamless process.

Lead Guest

  • This is the person that creates the reservation and is the “owner”.
  • They are responsible for making sure the reservation is in good financial standing.
  • This is the only person that can initiate changes to names on a reservation. It is the Lead’s responsibility to make sure that all the guests are properly added.
  • The Lead Guest is the only person who can cancel a reservation.
  • Changes to the Lead Guest are subject to a fee according to the Name Change Schedule.

Roommates

  • Have everyone create a Cloud 9 Account. Anyone who attended Strings & Sol in the past will already have an account.
  • Add your roommate when booking by entering their name and email address.
  • Guests can be added or changed until November 20, 2019. Fees may apply.
  • Guest additions and name changes are only complimentary for a limited time. Fees WILL increase the longer you wait.
  • Single occupancy rooms ARE NOT available.

Accessibility

Please make sure that you have notes of your mobility and medical conditions in your Cloud 9 Account and in the Preferences section of your reservation.

  • Anyone needing ADA accessible accommodations should book at Now Sapphire in the Premium Tropical View category and contact the Strings & Sol Accessibility Coordinator – accessibility at cloud 9 adventures dot com
  • Guests with mobility issues who do not need ADA accommodations can book at either Dreams Resort & Spa or at Now Sapphire Resort & Spa. There are no elevators available at Now Sapphire so guests with mobility issues should book on the first floor. Accommodations at Dreams have elevator access to higher floors.
  • There will be shuttles available daily between hotels for any Dreams Resort guests who do not want to walk the beach.
  • Wheelchairs, scooters, and amphibious chairs (with larger tires that can traverse sand and are water friendly) are not available through the hotels but can be rented and delivered through Cancun Access. You can check out their inventory of ADA friendly selections HERE.
  • Strings & Sol airport transportation offers ADA accessible shuttle options for those in need. Simply purchase transportation at the standard rate and contact the Travel Team to make arrangements at least 30 days prior to the event.

If you require additional support please contact the Strings & Sol Accessibility Coordinator [accessibility at cloud 9 adventures dot com]